These Terms & Conditions ("Terms") govern the use of the Door-to-Door (D2D) Paid Repair Service for out-of-warranty “boAt” products. By availing the service, you ("Customer" / "you" / "your") agree to be bound by these Terms & Conditions including boAt - Terms of Use, Privacy Policy and Warranty Terms and Conditions.
1. SERVICE OVERVIEW
1.1. The D2D Paid Repair Service is a support initiative for products requiring repair or diagnosis that are no longer covered under Warranty Terms.
1.2. Upon pre-payment of applicable charges, the product will be picked up from your address, tested by our authorized partners, and returned to you after either:
1.2.1 repair; or
1.2.2 without repair if the repair cost is declined or if the product is deemed irreparable.
1.3. This service is available only for within serviceable pin codes, as determined by our logistics partner and limited to the products as determined by boAt.
2. DIAGNOSIS SERVICE
2.1 Diagnosis Charges: A sum will be determined during D2D Paid Repair Service.
2.2 Refund & Cancellation Policy
2.2.1 Non-Refundable Diagnosis Charges: Once the product is picked up, the diagnosis charges will not be refundable.
2.2.2 Refundable Diagnosis Charges: Diagnosis charges may be refunded only in the following scenarios:
a. The pickup address is located in a pin code not serviceable by our logistics partner.
b. The customer cancels the service request prior to the initiation of pickup.
2.3 Replacement for Transit Loss
If the product is lost during transit by our logistics partner prior to diagnosis, the customer will be eligible for a same or similar replacement, subject to verification and approval by boAt.
2.4 Customer Obligations
2.4.1 Customers are solely responsible for:
- Removing any accessories, personal belongings, and storage devices (e.g. memory cards);
- Providing accurate and truthful product details, including model and serial number; and
- Providing a valid Proof of Purchase.
2.4.2 boAt shall not be held liable in the event of the following occurrences:
- Loss or compromise of customer data stored on the product;
- Delays due to inaccurate information or failure to coordinate with the logistics provider.
2.5 Consent
By submitting the request and making the diagnosis payment, you authorize boAt and its authorized service partners to inspect and handle your product solely for diagnostic purposes.
2.6 Scope of Diagnosis Service
The Diagnosis Charge solely covers inspection, testing, and identification of faults. It does not include any repair, replacement, or part installation. The same shall be communicated by boat via email.
2.7 Post-Diagnosis Procedure
If the customer chooses not to proceed with the repair after receiving the quotation, the product will be returned in the same condition as received, without any repairs undertaken.
3. REPAIR SERVICE
3.1. Repair Charges: The fee payable for repair services, subject to verification of the product’s quality standards.
3.2. Charges & Authorization
3.2.1. Repair services are chargeable in addition to diagnosis fees.
3.2.2. Repair will be initiated only upon written or electronic confirmation and advance payment of the quoted repair cost.
3.3. Refund & Cancellation Policy
3.3.1. In the event boAt or its authorized partner is unable to complete the repair after the payment of the Repair Charges, the full amount (including Diagnosis and Repair Charges) shall be refunded.
3.3.2. No refund shall be provided once the repair has been completed and delivered. Once repaired and delivered, boAt shall be deemed to have discharged its complete service.
3.4. Return Without Repair
If the customer chooses not to proceed with the repair after diagnosis, the product will be returned unrepaired.
3.5. Warranty on Repairs and Replacements
3.5.1. A 4-month limited-service warranty is provided only on the specific fault repaired by boAt and as per the Warranty terms.
3.5.2. All service warranties are governed by the official boAt Warranty Terms and Conditions.
3.5.3. The same warranty applies to same or similar replacements issued in the event of confirmed transit loss (depending upon stock availability).
3.5.4. This limited warranty is non-transferable.
4. GENERAL TERMS
4.1. Limitation of Liability
4.1.1. boAt’s maximum liability is limited to:
a. The cost of diagnosis and/or repair paid by the customer; and
b. A same or similar replacement in case of verified transit loss.
4.1.2. boAt shall not be liable for:
a. Any indirect, incidental, or consequential damages;
b. Loss of data, personal items, business, or profit; and
c. Product damage arising from customer negligence in packaging.
4.2. Force Majeure
boAt shall not be liable for failure or delay in service delivery due to events beyond its reasonable control, including but not limited to natural calamities, strikes, logistical disruptions, internet outages, pandemic-related lockdowns, or governmental actions.
4.3. Right to Modify
boAt reserves the right to amend, update, or terminate these Terms or the D2D Paid Repair Service without prior notice. All such changes shall be effective upon publication on the official platform.
4.4. Governing Law & Jurisdiction
These Terms shall be governed by the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
5. CUSTOMER CONSENT
By initiating a service request, making payments, and providing your product for pickup, you acknowledge and confirm that:
a. You have read, understood, and agreed to these Terms;
b. You consent to product handling and testing as part of the service; and
c. You accept that repair services are offered on a paid basis and that the original warranty may be voided by certain damages or unauthorized repairs.
6. CONTACT INFORMATION
For assistance or queries regarding the D2D Paid Repair Service, please contact us:
- Email: info@imaginemarketingindia.com
- Phone: 022-49461882
- Website: https://warranty.boat-lifestyle.com
